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Clairejo
Joining in
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Unhappy new customer

Why can I only get 5 channels? 7400 message floating across the screen. 1st helpline operator rebooted and 2nd told me theres a problem in the area and wait 5/6 hrs! Been trying to resolve since 12.00

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KeithLeonard
Fibre optic
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Helpful Answer

Re: Unhappy new customer

You need to phone 150 to get the box activated. Customer Service will send another signal. If that doesn't work then they will have to send an Engineer.

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Forum Team
Forum Team
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Re: Unhappy new customer

Hello, Clairejo.

 

Thanks for posting and welcome to the community.

 

My apologies for the TV issues. Has all been resolved since messaging? If not, please let us know and we can assist further 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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