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Unable to view HD channels in widescreen

We've been made aware that some customers are currently unable to view certain HD channels in widescreen on V+ and V-HD boxes .

This is currently being investigated.

As a temporary workaround please try and view the service via an HDMI set-up and if still seeing the issue try and amend your TV output format to 16.9 ratio.

Our sincere apologies for any inconvenience caused in the meantime.