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JPbaptist
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Tv

Is it right that it can take 24hr's for your TV to be activated???

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Superuser
Superuser
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Re: Tv

There is currently an issue causing this:

A1502C7C-64CE-423E-A821-5A483B3BB600.png

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JPbaptist
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Re: Tv

Are existing customers experiencing the same issue or just new customers?

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Superuser
Superuser
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Re: Tv

I believe the problem affects all box activations and perhaps even attempts to restart boxes.

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Forum Team
Forum Team
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Re: Tv

Hello All, 

 

We were aware of an issue affecting the activation of set-top boxes when they are installed/replaced. We worked as quickly as possible to resolve this issue and apologise to affected customers. 

The issue should now be resolved - if you are still having issues, please reboot and this should help. 

Cheers

Katie - Forum Team


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