Will customers b compensated for lose of on demand and catch up service
Go to Answer
Under the current rules you can claim a refund of rental if an ENTIRE SERVICE fails (ie. TV, Broadband or Phone) for more than 24 hours continuously.
Partial service loss is not included.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
Click to learn more about VIP
Use Kudos to say thanks
Mark as Helpful Answer if I've helped
Found this answer helpful? Share it!