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RobertBray
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Tv randomly cuts out

My Tv randomly cuts out on live tv channels. It works perfectly on Netflix and catch up. Cut out is random and picture and sound just disappears for 20 seconds before reappearing . 

Have two brand new HDMI Cables. Have tried different sockets. Have rebooted everything. Have replugged everything.

 

suggestions gratefully received

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moneill6720
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Re: Tv randomly cuts out

You need to contact virgin on this one via there telephone number, This could mean 1. your virgin cable line is not strong enough or too weak and may need a booster or equivalent, or 2. your V6/Tivo Box is faulty and needs to be replaced these are common issues so theres nothing to worry about Smiley Happy 

Kind regards

Max Smiley Happy 

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Forum Team
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Re: Tv randomly cuts out

Hi RobertBray, 

 

Welcome to our community forums! 

 

I'm sorry to hear you're having some problems with your TV services. Hopefully you've managed to get this resolved since your post, if not please let us know and we will be more than happy to help. 

 

Thanks, 

Hetty 

Hetty_R
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