Calling in the mornings 08.00-11.00 is usually better (Not Mondays though!).
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
No I still have not been able to speak to someone, called on Saturday morning and was on hold for 1 hour 30 mins. As I have said before I can not hold on for much longer as I’ve children who need my attention. I will just have to keep trying everyday in the hope I can get through 😞