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Shellynb82
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Trying to downgrade my vm

I have been trying to contact VM now for a week to downgrade my tv services and every single day I am on hold for 30 minutes and I end up having to put phone down.   

Is this a continued problem for anyone else??

 

thanks 

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Cueball99
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Message 2 of 8
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Re: Trying to downgrade my vm

The phones are busy, you'll need to wait longer than 30 mins.

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Shellynb82
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Re: Trying to downgrade my vm

It’s every single night though and I can’t stay on the phone for longer as I have two young children who constantly need my attention. 

Does anyone know if I call into a VM stop would they be able to help me?

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Forum Team
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Re: Trying to downgrade my vm

Hi Shellynb82, 

Really sorry you've had some trouble speaking to the team this week, it's not what we like to hear. 

I can appreciate you posted this on Tuesday so I'm keen to know if you've been able to speak to the team since your post? 

Let us know, we're keen to help. 

Emma_C - Forum Team
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jbrennand
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Re: Trying to downgrade my vm

Calling in the mornings 08.00-11.00 is usually better (Not Mondays though!).

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Shellynb82
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Message 6 of 8
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Re: Trying to downgrade my vm

No I still have not been able to speak to someone, called on Saturday morning and was on hold for 1 hour 30 mins.   As I have said before I can not hold on for much longer as I’ve children who need my attention.  I will just have to keep trying everyday in the hope I can get through 😞

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Shellynb82
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Message 7 of 8
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Re: Trying to downgrade my vm

I can’t call in the mornings as I’m in work apart from wkend and they just seem to be as busy

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Forum Team
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Re: Trying to downgrade my vm

I can certainly appreciate the frustration with that. 

 

Have you had chance to speak with them any further?

 

^Martin

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