To be announced

[Heysidney100]

HI

Have been trying for a couple of weeks now and no joy!

can see the tv channels to watch but all channels to be announced, tried unplugging, tv off/on saying network  cable unplugged(which it isn't) 

tried getting help from virgin just keep going round in circles and am no further on.

any advice someone please? 

[japitts]

As far as an "official" answer goes, then probably don't use the Nighthawk...

Unofficial.... I wouldn't be surprised if there's a blocked port somewhere.

[Heysidney100]

Ahh I see, many thanks for your advice, a lot quicker than texting the helpline - gave up in the end. Not their fault but so frustrating!!