on 30-10-2020 11:28
HI
Have been trying for a couple of weeks now and no joy!
can see the tv channels to watch but all channels to be announced, tried unplugging, tv off/on saying network cable unplugged(which it isn't)
tried getting help from virgin just keep going round in circles and am no further on.
any advice someone please?
Answered! Go to Answer
on 30-10-2020 17:05
As others have alluded, a lack of EPG updates is often indicative of a failing/failed internet connection. The TIiVo box has this inbuilt on the same cable as the TV signal, so there's not much troubleshooting can be done. If you're getting errors as you describe, please check the front left of the box where there's a series of green lights.
Second from left should have a heart symbol next to it and indicate your online/internet status. It should be on solidly, but I suspect in your case it won't be.
If it is - then reconnecting your box to the internet for (amongst others) EPG updates should be possible if you call up TV Faults and explain your symptoms. If your light is flashing, then you either have a faulty box or area fault.
In that case, call TV Faults to report it. You may need an engineer visit, or more likely - a replacement box.
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on 31-10-2020 17:59
My V6 is connected by Ethernet directly to my router, and onwards to my hub in modem mode.
Works fine, nothing wrong with modem mode!
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on 31-10-2020 20:41
I suspect the Nighthawk is blocking the traffic. Connect directly to the WiFi again, and then reboot the V6. It may take a while for the On Demand to start working.
on 30-10-2020 11:59
on 30-10-2020 12:49
Hi
i have tried that and it’s still saying Ethernet cable not plugged in but it us
thanks anyway
on 30-10-2020 16:02
on 30-10-2020 16:23
Do you have a TiVo or a V6 box? If you're not sure, check here
Advice does differ depending....
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on 30-10-2020 17:00
It’s a TiVo
thanks
on 30-10-2020 17:03
Hi john
it is in modem mode, I’ve been told.
does that matter?
on 30-10-2020 17:05
As others have alluded, a lack of EPG updates is often indicative of a failing/failed internet connection. The TIiVo box has this inbuilt on the same cable as the TV signal, so there's not much troubleshooting can be done. If you're getting errors as you describe, please check the front left of the box where there's a series of green lights.
Second from left should have a heart symbol next to it and indicate your online/internet status. It should be on solidly, but I suspect in your case it won't be.
If it is - then reconnecting your box to the internet for (amongst others) EPG updates should be possible if you call up TV Faults and explain your symptoms. If your light is flashing, then you either have a faulty box or area fault.
In that case, call TV Faults to report it. You may need an engineer visit, or more likely - a replacement box.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 30-10-2020 17:11
I did think we needed anew TiVo box as saw somewhere this may be the case, but still no call from virgin as promised. Just getting nowhere.
thanks for your help japitts
on 30-10-2020 17:13
It’s a v6 I believe not a tivo