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Njg1308
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Tivo box keeps going off

Hi for the last day or so our tivo box keeps going off and restarting. I've checked for updates - none lately. I've rang customer care a few times but not had any joy speaking to an actual person yet. Apparently tests have been completed and all looks fine their end, just as I hung up the box went off again! Any ideas?

 

Thanks 

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Cueball99
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Re: Tivo box keeps going off

You'll need to phone. After the tests are complete, hang up and call again and you'll get through to the call center.

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Forum Team (Retired) Craig_D
Forum Team (Retired)
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Re: Tivo box keeps going off

Hi Nig1308

 

Welcome to the Community, I'm sorry for the problems you've been experiencing with your TV service recently.


Using your Community details I've been able to locate your account to run some tests on the set top box and I'd like to arrange for an engineer to come and take a closer look, if you're still experiencing issues? 


I'll send you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.


Speak soon

Craig
 


New around here? To find out more about the Community check out our Getting Started guide


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