I'm sorry for the problems you've been experiencing with your TV service recently.
I've locate and tested your set top box from our end and we're not detecting any errors at the moment. Are you using any audio equipment? Can you talk us through exactly how you're box is connected to your TV and/or other devices?
Afternoon, can someone have a look at my TiVo box and find out why we have to turn Tivo box off then back on again to get sound back.
Is it a Tivo or a V6? Have you recently got a new TV ?
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks again for getting back to me, I've had a word with one of the team and this could be an issue with the hard drive.
As a result, I'd like to arrange for an engineer to come and take a closer look, if you're available? I'll send you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.