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excited
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Tivo Box Sound issues

Afternoon, can someone have a look at my TiVo box and find out why we have to turn Tivo box off then back on again to get sound back.

It has worked fine for many years with the same TV and Tivo box since we upgraded.  So possibly a H/D issue I read on the forum.

Please admin have a look. the wife is driving me mad.

Thanks

 

 

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excited
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Re: Tivo Box Sound issues

Does Admin or Mods not lurk in these help forums anymore.

 

You where so good last time my phones answer service stopped working.

 

Can you not help again. Pretty Please.

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Forum Team (Retired) Craig_D
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Re: Tivo Box Sound issues

Hi Excited

 

I'm sorry for the problems you've been experiencing with your TV service recently. 

 

I've locate and tested your set top box from our end and we're not detecting any errors at the moment. Are you using any audio equipment? Can you talk us through exactly how you're box is connected to your TV and/or other devices? 

 

Look forward to hearing from you

Craig


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excited
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Re: Tivo Box Sound issues

Afternoon Craig.

No audio equipment, Box is connected via HDMI port.

We loose sound not every time when a playback either live or recorded is paused.

If the wife pauses something goes and puts the kettle on, then when she comes back and presses play the video is there but no sound.

Hope that helps.

 

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Forum Team (Retired) Craig_D
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Re: Tivo Box Sound issues

Hi Excited

 

Thanks for getting back to us about this, does the sound issue only occur with recorded content or are you experiencing it with any live TV or On Demand / Catch Up content? 

 

Look forward to hearing from you

Craig


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jbrennand
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Re: Tivo Box Sound issues


@excited wrote:

Afternoon, can someone have a look at my TiVo box and find out why we have to turn Tivo box off then back on again to get sound back.

 


Is it a Tivo or a V6?  Have you recently got a new TV ?


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Tivo Box Sound issues

Live TV and Recorded TV Craig.

 

Shout if you need anything else.

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Forum Team (Retired) Craig_D
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Message 8 of 10
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Re: Tivo Box Sound issues

Thanks for getting back to me excited.

 

Last question, does this issue only occur after a pause? Do you lose sound at any other time? 

 

Speak soon

Craig


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Message 9 of 10
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Re: Tivo Box Sound issues

No Craig, Just a pause.

 

Cheers

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Forum Team (Retired) Craig_D
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Message 10 of 10
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Re: Tivo Box Sound issues

Hi excited

 

Thanks again for getting back to me, I've had a word with one of the team and this could be an issue with the hard drive. 

 

As a result, I'd like to arrange for an engineer to come and take a closer look, if you're available? I'll send you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

We'll speak soon

Craig


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