we have virgin TV through a TiVo box. When we watch Netflix it buffers and says there is a problem. We have spoken to Netflix who say the cache is full in the device. Netflix works fine on other devices in the house. Netflix said the cache may need to be emptied every 6-9 months but we are having to do this once a week. It is very annoying as it requires a hard reset to do this. Can anyone suggest a remedy?
You said it was a Tivo. If its a V6 and buffering it may be because the connection to the Hub (which one do you have?) is slowing or flaky. Usually more prevalent if you have it connected by wifi rather than ethernet cable. So how is it connected ?
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Virgin have eventually solved this......apparently there is a known issue if you enter Netflix via the app menu. However, Netflix is also on channel 204, so if you access Netflix by selecting channel 294 it works fine. Shame it took them 2 months to tell me!