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Rgc2304
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Message 1 of 11
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TiVo box and Netflix

Hi

we have virgin TV through a TiVo box. When we watch Netflix it buffers and says there is a problem. We have spoken to Netflix who say the cache is full in the device. Netflix works fine on other devices in the house. Netflix said the cache may need to be emptied every 6-9 months but we are having to do this once a week. It is very annoying as it requires a hard reset to do this. Can anyone suggest a remedy?

thanks.

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jb66
Alessandro Volta
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Message 2 of 11
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Re: TiVo box and Netflix

Your only option is to use another device with a bigger cashe like a v6 box

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Rgc2304
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Message 3 of 11
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Re: TiVo box and Netflix

It is a V6 box.

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jbrennand
Alessandro Volta
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Message 4 of 11
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Re: TiVo box and Netflix


@Rgc2304 wrote:

It is a V6 box.


You said it was a Tivo.  If its a V6 and buffering it may be because the connection to the Hub (which one do you have?) is slowing or flaky.  Usually more prevalent if you have it connected by wifi rather than ethernet cable.  So how is it connected ?


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Rgc2304
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Message 5 of 11
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Re: TiVo box and Netflix

Sorry I thought the V6 was a TiVo also.

its connected via cable as I have the Virgin media package. I’m getting well over 100 mbps so it shouldn’t be an issue. Netflix works fine on other devices which are wireless.

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Forum Team
Forum Team
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Message 6 of 11
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Re: TiVo box and Netflix

Hi Rgc2304, 

 

Thank you for getting in touch. Our apologies for the delayed response. 

 

Can you confirm the exact error message or code you're getting when you try to use Netflix?

 

Many thanks,  

 

Hetty_R
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Rgc2304
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Message 7 of 11
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Re: TiVo box and Netflix

Hi Hetty

the code is a the picture44F642FA-F4DB-4DE4-A426-ED1ECCC5473C.jpeg

 

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Rgc2304
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Message 8 of 11
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Re: TiVo box and Netflix

Virgin have eventually solved this......apparently there is a known issue if you enter Netflix via the app menu. However, Netflix is also on channel 204, so if you access Netflix by selecting channel 294 it works fine. Shame it took them 2 months to tell me! 

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jb66
Alessandro Volta
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Message 9 of 11
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Re: TiVo box and Netflix

That's BS it makes no diference 

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Rgc2304
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Message 10 of 11
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Re: TiVo box and Netflix

Well it works for me.

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