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Rach47
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Telly Tablet

Help!!!

I reset my telly tablet and now I can’t log in. I tried to reset the password and it shows a code will be sent by email but nothing arrives. I keep trying but I’m getting no where. Please help 🙀

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Re: Telly Tablet

Thank you for your post Rach47 and welcome to our community.

 

Can I please confirm if this is logging into the Telly Tablet itself which is failing to send a password reset to your email? 


Can you please check your junk folder in case this has been moved here?

 

Let us know so we can assist further if needed.

 

Thank you, Emily.

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Rach47
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Re: Telly Tablet

Hi Emily 

I’ve checked my junk mail, I’ve tried to reset it lots of times, but still not receiving the email. 

thanks

Rachel

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Re: Telly Tablet

Thank you for the information Rachel, is it the Telly Tablet itself that you're resetting the password for or is it a Virgin Media application?

 

Let us know so we can assist further.


Thank you, Emily.

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Rach47
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Re: Telly Tablet

It’s the google account when I try to access it. My google account is fine on my laptop but can’t open it to use the telly tablet 

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Re: Telly Tablet

Can I please first confirm if you've tried the below steps already to rectify this issue:

- Resetting WiFi
- Switch to Airplane mode then back on
- Perform a Hard reboot

 

If you're still experiencing issues going through the password reset steps after this, there's further assistance with Telly Tablet faults here:

Exertis-

Contact Number: 01282 858460

Email: virginsupport@exertis.co.uk

You may also find additional help at virginmedia.com/tellytablethelp

 

Thank you, Emily.

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