cancel
Showing results for 
Search instead for 
Did you mean: 

TV pixelation issue

Funkit
Tuning in

Hi to all,

im just watching BBC1 HD and there’s quite a lot of pixelation going but it’s been there for a while to be honest so is there anything I can do to remedy this issue? 

I’m not having any issues with my VM broadband.

Thanks in advance for any advice. 

526 REPLIES 526

Thanks Steven!  That's fantastic. 🙂

You're very welcome @IJMEdinburgh and please let us know how the visit goes.

 

Regards

Steven_L

Hi. Is it possible to have a look at mine while you’re about please? Thanks. 

Hey @Mark1871,

 

I have found your account but I'm having trouble communicating with your box to be able to check the signal levels going into it.

 

Please could you confirm if your box is powered up at the moment?

 

Regards

Steven_L

Hi. It is on standby but is definitely connected to the power. Do you need it off of standby?

I'm still having problems connecting to your box.

Please could you power the box up and I will try it again.

 

Regards

Steven_L 

Hi. The box has been on now since I replied to you first message. I’m not sure why you can’t connect. I am sure that this has happened before. 

Thats working now @Mark1871 and I can see that you're having the same issues as @IJMEdinburgh, was having with the power levels going into your box.

 

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Order tracking.

 

Regards

Steven_L

 

 

Thanks. 

Kr283
On our wavelength

You don't actually believe they've tested anything do you? You'll feel like you're in Groundhog day after the next engineer visit 🙂