TV pixelation issue

[Funkit]

Hi to all,

im just watching BBC1 HD and there’s quite a lot of pixelation going but it’s been there for a while to be honest so is there anything I can do to remedy this issue? 

I’m not having any issues with my VM broadband.

Thanks in advance for any advice. 

[Martin_N]

Hi Mark1871,

Thank you for your post. I'm sorry to hear about the issue you're having. 

I'm very sorry to hear about this. 

I will send you a private message so we can look into this. 

^Martin

[wmcg]

Hi I got 2 v6 boxes installed yesterday and both are  pixalating and freezing ,I have done  reboot and checked the cables

I am hoping someone can help

Regards wmcg

[chrisd57]

All problems have returned again as before making some channels unwatchable - mainly UKTV and Sky channels

[Andyl10]

Hi all,

I am getting pixelation in the Birmingham area but only on E4/More 4/Film4 and their HD variants. Have checked the HDMI cables but the partial nature of the pixelation suggests a problem at VM to me.

Anyone else seeing this please?  

Thanks

Andy

[Beefriendly]

I am also experiencing issues with HD channels pixelating constantly. Particularly BBC4.

This has been ongoing for over a year now. Getting quite fed up with it now!!! (Polite understatement!)

[Mark1871]

Unfortunately after a few messages between myself and Martin_N, I was locked out of my account on this website and it looks as if I have lost my chance of having them look in to my issues with pixelation. Can anyone else From the help team pick this up for me if Martin_N can’t? Thanks. 

[Kr283]

Martin N got massively passively aggressive with me on PM. Couldn't arrange a fix and refused a refund until it was fixed!?!? I moved to Sky. Best decision I made. I lived with a substandard pixelation issue for 12 months. 4 engineer visits and then his passive aggressive customer service. Make the switch you won't regret it

[Paul_DN]

Hi Kr283,

I am sorry to hear this, this is definitely not the service we wish to provide and I will get this fed back, I am glad to hear you are now happy and having no issues with your new provider.

Kind regards

Paul.

[Beefriendly]

Would appreciate it if someone can help me with this issue too.

Have not had any response to my precious message.

[Beefriendly]

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