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Sylvia62
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Re: TV pixelation issue

Hi,

It happens on all recordings and a multitude of channels on an evening. It happens less so on a morning for example we have had no issues this morning, but now we are watching a recording we now get pixelating.

Thanks,

Sylvia 

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Message 312 of 350
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Re: TV pixelation issue

Hi Sylvia,

 

Thank you for coming back to us, I am sorry you are still having issues with your Tivo box. I have done a full check my end and I have picked up an issue with the power levels, I would like to invite you into a private chat so I can get a technician booked and get this resolved.

 

Regards

 

Paul.

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Sylvia62
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Re: TV pixelation issue

Power levels? 

Happy to chat.

Thanks,

Sylvia 

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Re: TV pixelation issue

If you can click on the purple envelope and reply with the required information we will get this resolved.

 

Regards

 

Paul.

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Re: TV pixelation issue

Hi Rocco,

 

Thank you for your details and clearing security, I have booked a technician for Wednesday 20/11/19 between 8am and 12pm.

 

If this isn't convenient please let me know.

 

Regards

 

Paul.

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Sylvia62
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Re: TV pixelation issue

Hi, 

My name is not Rocco. Was your message for someone else? We are not in on a Wednesday. 

Thanks,

Sylvia

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Re: TV pixelation issue

Hi Sylvia,

 

I am sorry I had 2 people with the same issue got a little confused, I would like to invite you into a private chat so I can get your issue resolved also.

 

I will send you a private chat request shortly, please click on the purple envelope to accept.

 

Regards

 

Paul.

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Petrichor64
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Message 318 of 350
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Re: TV pixelation issue

Have been having this pixelation problem for weeks. How can I get this resolved? Do I need to get an engineer round?

Thanks for any advice

Andrew

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Eaf79
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Message 319 of 350
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Re: TV pixelation issue

I’ve a Tivo box and keep getting pixelation particularly on BBC HD and 4HD, turned off and removed cables with a little success but soon begins pixelating again

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DaveBax1957
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Re: TV pixelation issue

Fascinated to find this thread!  We have had years of trouble-free viewing until around 4 weeks ago, when pixilation started on all channels.  Called customer services last Monday, was told (after the usual cable checks, etc) that an issue had been raised and the picture quality should be resolved after 48 hours.  Indeed it was (after rebooting the box) and we had the clearest picture we have had for ages.  Unfortunately after another 48 hours, the pixelation was back, although currently restricted to HD channels.  I'll be having another call tomorrow....

Tivo box, M21.