Hi all, on my knees typing this, TiVo box, desperation setting in, 'pixelating getting intolerable now, see below
Mon 19 Oct 2020
Worcs
Dear Madams/Sirs
COMPLAINT - A SECOND ATTEMPT
Account XXXXXXXXXX Area code XX
Thank you for your letter headed Keeping You In The Know About Your Package. It was a timely reminder as we have just started to look elsewhere for a better package and have made some early headway.
Why you may well ask? Well, the ‘glitching’ of the picture and the sound on many channels starting in January 2020 is getting really bad now – for example, Strictly was unwatchable last Saturday evening. Re-booting has no effect on quality.
We have phoned your main number several times and had online checks done via the same number; we are told that the faults have been rectified when they clearly have not.
I have checked all the cabling etc and it all appears seems sound, although the white lead into the old TeleWest box on the wall is a bit loose; that is something I cannot investigate and fix.
Please take some action that will lead to this fault being rectified. We are both older people and locked down during most of this pandemic, and so a good picture and sound is vital to us as we remain incarcerated much of the time.
You are - of course - welcome to call or email anytime, and we would welcome any necessary replacement leads, boxes etc in the post to install if required.
Yours in good faith
