on 28-03-2019 19:23
Hi to all,
im just watching BBC1 HD and there’s quite a lot of pixelation going but it’s been there for a while to be honest so is there anything I can do to remedy this issue?
I’m not having any issues with my VM broadband.
Thanks in advance for any advice.
Answered! Go to Answer
on 10-07-2019 09:26
Hi @esseepee, @psp1656, @Mrs_G1, @heavysoul,
Sorry to hear that several of you are experiencing intermittent TV pixelation issues.
Have you tried checking our service status checker to see if there is a known outage in your area and let us know if there is a known outage?
Thanks,
Lisa_CC
on 10-07-2019 10:09
When I checked the service status yesterday it said 2 known issues in the area one of which is scheduled to be fixed by the 15th so I’m crossing my fingers that the local repair will fix the problem as this has been going on for months!! I watch tv mostly at night and I don’t fancy ringing through in the middle of the night to report faults if it isn’t necessary,
on 10-07-2019 10:17
We hope it get's fixed after the the outage repairs but please let us know if you still continue to experience TV issues after the estimated fix time on the 15th when it's convenient for you and we'll investigate further.
Thanks,
Lisa
on 10-07-2019 12:18
on 10-07-2019 12:38
I'm going to send you a Private Message so I can look at your services and any outages.
Please reply back to it so I can take a look,
Thanks
Lisa_CC
on 10-07-2019 14:33
You do have a point 🙂 it says the same for our area but I was hoping it might encompass the wider problem. Will see what happens as it is getting very annoying.
on 10-07-2019 14:52
on 10-07-2019 14:55
... Yes prices keep going up!
on 10-07-2019 17:40
Same here area 14 - V6 box - keeps pixelating on ITV or things we have already recorded - Mainly live tv
Please get this sorted Virgin as i keep thinking its are actual tv and it isn't all checked for loose cable ect.
on 11-07-2019 17:01
We have experienced this issue over the past few weeks as well. It was very noticeable last night watching BBC1 HD between 8-9pm and ITV1 HD 9-10pm.
We are in area 26, postcode GU18 Lightwater area. We have restarted the TIVO box this morning and will check to see if we have any problems this evening.
On the service status checker, there are 5 known issues but none specifically relate to the pixelation issue.