TV pixelation issue

[Funkit]

Hi to all,

im just watching BBC1 HD and there’s quite a lot of pixelation going but it’s been there for a while to be honest so is there anything I can do to remedy this issue? 

I’m not having any issues with my VM broadband.

Thanks in advance for any advice. 

[double_en]

It is getting a bit of a pain now. Discovery hd is unwatchable. I mainly get the pixellation on hd channels. This along with poor wifi and intermittent internet loss is making me look to leave after 20 years.

Area: 01

Date: 09/06 @ 12:30.

No faults showing on the status page.

[Natalie_L]

Hi double_en,

Thank you for getting in touch via the Community. 

I am very sorry to hear you are experiencing issues when watching Discovery HD and pixellation on other HD channels. 

When checking your area, I can see that there is no known fault reported in relation to the issues you are having.  

Have you had an engineer visit regarding this problem?  

Let me know how things are as I will be happy to look in to this further for you. 

Thanks, 

[double_en]

Thanks for the reply. No engineer's visit has been arranged. Pixellation is just one of the issues. When I get a chance to be at home during the day I will call in to try to get the issues sorted. Just reluctant at the moment as I have tried the usual resets already and don't have the patience to go through it all again.

[Natalie_L]

Thank you for getting back in touch double_en. 
I have sent you a private message to request a few more details to allow us to be able to look in to this further for you.  

The private message should appear when selecting the purple envelope icon on the top right of the page. 

Thanks
 

[moclips2002]

Hi,

I'm having pixilation issues with BBC (HD) News Channel - which are sporadic/random but still none the less very irritating. This has been going on for a couple of months ago.

Steve

[Tom_S]

Hi moclips2002,

I've taken a look at your services from here and there are a couple of things that we need to take a look at for you.

I am going to send you a PM so we can discuss this further.

Thanks,

Tom_S

[Mark1871]

I am also still having these issues. It can’t be down to individual services can it? Seems to widespread for that. 

Most channels. 

Different times of the day

area 31

[Tom_S]

Hi Mark1871,

I can see you spoke to us roughly a month ago regarding this and advised that you would be calling regarding this issue.

What assistance were you provided with the issue?

Thanks,

Tom_S

[moclips2002]

Hi Tom,

I've lost track to be honest I did have an issue with not being to view some channels some months ago and this was resolved. As it is intermittent I'd not got around to getting it sorted. I did notice its affecting UKTVGold as well now.

Regards

Steve

[Mark1871]

From what my wife tells me of the call made a few weeks ago is that apparently there was “no known fault” in our area and that we were to check connections, hdmi lead etc. That was done.  No engineer visit was offered although there always seems to been an engineer at one of the two local street boxes.