on 28-03-2019 19:23
Hi to all,
im just watching BBC1 HD and there’s quite a lot of pixelation going but it’s been there for a while to be honest so is there anything I can do to remedy this issue?
I’m not having any issues with my VM broadband.
Thanks in advance for any advice.
Answered! Go to Answer
on 10-04-2019 19:35
Raised this issue a week ago - was asked to reset V6 box, try different HDMI port etc etc. Was advised that problem had been fixed. Now worst than ever!!!
I replied that it was not - have not heard back from Virgin.
Channels affected are:
BBC 1, BBC 2 HD and DAVE HD and now occasionally ITV HD. Have a V6 box. In Plymouth Devon PL5 post code area (18?)
Pixelation is in mornings and evenings
on 10-04-2019 23:27
Still happening for me, especially with the movie channels.
on 11-04-2019 10:01
Our bedroom V6 box was causing major pixelation last night on Channel 4 around 9pm, this hasn't happened before with this box as far as i'm aware but was really frustrating, i find it very strange why this seems to be happening on Channel 4 between the times of 21:00 & 23:00.
on 11-04-2019 10:50
This is my issue right now on the living room TV!
on 11-04-2019 22:55
TV literally unwatchable tonight on both of my V6 boxes. Especially bad while trying to watch the Masters on Main Event HD!
12-04-2019 04:39 - edited 12-04-2019 04:40
What u have on your TV was very same as mine..I got the same on all 3 v6 boxes..I had to get my whole house rewired and it has stopped it just now ..fingers crossed..oh and my neighbour upstairs from me had nothing hers was perfect .
on 12-04-2019 15:42
Decided to record the 2nd Emmerdale from last night as was watching the footy, gone to watch just now and this is my issue.
Another engineer booked for Monday via chat who told me that this issue will 100% be sorted out!
on 12-04-2019 18:30
Hi Elnino9, how did you manage to get an engineer booked? What's the secret to get this done? I have been having the same problem for weeks now and I think that as it appears to be happening to many that Virgin should be paying out compensation!!
on 12-04-2019 19:06
on 12-04-2019 21:48
just back from a few days away & problem as bad as ever after 3 engineer visits now. BN12 most channels to 121, when I gave up.
1 WHAT IS THE PROBLEM?
2 WHAT ARE VIRGIN GOING TO DO ABOUT IT?
We pay c £130 pm for various Virgin services, but that is going to stop very soon.....