To reiterate the issue is only with the movie channels (and Virgin movie store) - other HD channels (and the 4k channels) look great on my 4k tv. Movies pixelated during black scenes and dvd-like during the rest.
Thank you for all the replies so far. These have all been passed to our technical team to assist in their investigation.
Our technical team have made some background changes to rectify this issue. Could you please reply to this thread to advise if you are still experiencing this issue or if you are no longer getting a pixelated screen on the HD channels?
Hi all we have a v6 box which has been faultless for about 7 months but lately various channels keep pixelating which is rather annoying. I’ve tried using the app which always says we are trying to sort things for you . I’ve spoken to virgin they say it’s been sorted but it happens again after a few hours . Any advice please?
Tell them u want someone out and record progs so u can let them see what it getting..will prob tell u well it's not happening now I'm here so cant sort something they cant see...also said to me write down dates channels n program..which I was doing I I wrote it down every 2 mins...I went bk to recording it as that gives u what they wanted plus they see it...I had them here right through Feb then went to March had to keep ringing but they said it's fixed hmmm no it's not I'm sitting here watching it ..so I want an engineer answer all time was NO it's fixed.. I'm getting engineer out tomm as got a guy who was nice...so tomm the only option there getting is renew every cable coming into house if not everything's in his van I'm sick they take over 100.00 every month so they ain't on I've had enough
Been having problems with bad pixelation on BT Sport 2 now for several weeks, it is unwatchable. Technicians have been out twice, trying to solve it. Changed cables and various other things. Last one thought it could be the junction box up the road. It only is affecting this one channel. All other channels, including BT Sport 1 and BT Sport 3, are fine. Starting to despair it is never going to be right. Area 31. Postcode NN8 . Tivo