on 28-03-2019 19:23
Hi to all,
im just watching BBC1 HD and there’s quite a lot of pixelation going but it’s been there for a while to be honest so is there anything I can do to remedy this issue?
I’m not having any issues with my VM broadband.
Thanks in advance for any advice.
Answered! Go to Answer
on 30-03-2019 19:44
Just signed up to say me too. Started a couple of days ago but slowly getting worse.
on 30-03-2019 19:46
Ever since a loss of service for tv and broadband several nights ago i have been getting pixelation issues on and off. This only started after customer services restarted my hub remotely. Is there a fix for this or do i need to book a engineer visit ?
on 30-03-2019 19:58
V6 box. 4HD, BBC1 HD, Challenge. BS37
30-03-2019 20:28 - edited 30-03-2019 20:34
Hello,
really hoping someone can help me out here. Our tv service keeps pixelating and losing sound regularly on BBC 1. We have buffering issues too on Netflix. We have 2 V6 boxes.
we have The VIP package and are getting quite frustrated with this constant pixelation.
Has anyone got any ideas please
Thanking you in advance
Lesley
on 30-03-2019 21:32
Despite Virgin telling me problem solved - and cancelling engineer visit planned for Monday after I had rescheduled stuff to be in - the problem is as bad as ever this evening.
The reply HELP to Virgin text does not provide any solution.
Virgin, wth is going on? The symptom is pixelation. What is the PROBLEM? What is the fix?l
Channels 101 102 103 104 107 109 110 111 I can't be bothered to go through them all. BN12 area 20.
WHAT IS HAPPENING?
on 30-03-2019 23:22
Pixelation is cause by loss of bandwidth.
If your TV is wired to the Hub, that suggests there is something wrong with the VM broadband.
If the TV is connected by WiFi, that could still be a broadband fault but it's far more likely to be a WiFi problem. When the Hob was restarted it may have started up on a different WiFi channel which is less suited to your domestic conditions. In that case, look at the Broadband & WiFi section of the forum where there is lots of advice of improving WiFi.
on 31-03-2019 08:13
I would suggest that this is a signal issue and not related to your broadband at all. Best to call VM and get your signal levels checked.
on 31-03-2019 08:47
This is also happening to mine. I had the v6 box fitted in October and my tv flickers on all channels when the tv has been turned on and have to put it i on and off a million times for it to stop.
on 31-03-2019 09:30
on 31-03-2019 14:16
@bn12 wrote:Despite Virgin telling me problem solved - and cancelling engineer visit planned for Monday after I had rescheduled stuff to be in - the problem is as bad as ever this evening.
The reply HELP to Virgin text does not provide any solution.
Virgin, wth is going on? The symptom is pixelation. What is the PROBLEM? What is the fix?l
Channels 101 102 103 104 107 109 110 111 I can't be bothered to go through them all. BN12 area 20.
WHAT IS HAPPENING?
The problem? I think “problems” plural is the issue here. Different people are having different problems in different areas, so there could be multiple faults. Some on local networks, some on core distribution. It could be a few days before this is resolved.
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