Menu
Reply
  • 1
  • 0
  • 0
Bwc1g15
Just joined
155 Views
Message 1 of 2
Flag for a moderator

TV not connecting to WiFi

My internet cut out yesterday and is back okay now but ever since our virgin TV box is not connecting to the WiFi and we cannot get onto any of the aps. We have tried turning off and on. The Ethernet cable is connected. 

0 Kudos
Reply
  • 13.57K
  • 1.42K
  • 2.85K
Superuser
Superuser
148 Views
Message 2 of 2
Flag for a moderator

Re: TV not connecting to WiFi

If the TV box is connected via Ethernet it is not using WiFi, as the WiFi is turned off by connecting the cable.

Turn both hub & TV box off via the switches at the back. After 5 minutes, turn on the hub & let it stabilise (solid white light at the bottom & no other lights showing).

Then turn the TV box on & do as above (if the box is switched off from standby, to will return to that condition).

If you still have issues then try another Ethernet cable.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

0 Kudos
Reply