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kirsty309
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TV Package upgrade email contract not received

Hi I recently upgraded my TV package and I received the email confirming my order but not the email with the contract to be signed. How long does it usually take to be sent? 

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Re: TV Package upgrade email contract not received

Hi kirsty309

I appreciate you getting in touch about the TV upgrade Smiley Happy

I can see that your order is processing and will complete soon. Once that completes the contract will be emailed.

You've also spoken to the teams and they have explained the reason for the delay.

Please let us know if we can help with anything else.

take care.


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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