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Higgiel
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TIVO remote remote stopped working & Cannot get help from virgin

My remote for my TiVo box has stopped working. Have changed the batteries and no difference.  There is no signal at all.  I have tried all day to get through to virgin media. After hanging on phone after selecting appropriate options I’ve been cut off after 35 minutes each time I’ve called!  I need a new remote. Any ideas how to actually get help? 

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Forum Team (Retired) Tom_S
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Re: TIVO remote remote stopped working & Cannot get help from virgin

Hi Higgiel, welcome to our community forums.

 

I am sorry to hear about this, apologies for the wait time for a response.

Are you still requiring a replacement remote? If so let us know and we can sort it for you.

 

Thanks,

Tom_S

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Higgiel
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Re: TIVO remote remote stopped working & Cannot get help from virgin

Hi Tom

 

It was supposed to arrive on Friday. It didn't.  I called again and was old that it had now been sent out! It is supposed to arrive today or tomorrow but the operator was very cagey about this. I'd appreciate you looking into this.  I cannot access most of what I'm paying for without it!

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Higgiel
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Re: TIVO remote remote stopped working & Cannot get help from virgin

Remote just arrived! At last! Thanks

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Forum Team
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Re: TIVO remote remote stopped working & Cannot get help from virgin

Hi Higgiel, 

Thanks for letting us know it's arrived. 

We're here if you need anything else Smiley Happy 

Emma_C - Forum Team
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