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houndog787
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Message 11 of 16
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Re: Sound problems

Soundbar was connected via optical cable. Looks like I'm just going to have to purchase another soundbar to resolve it

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Roger_Gooner
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Message 12 of 16
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Re: Sound problems

Report the V6 as faulty, hopefully all will be fine with the replacement V6. If the TV's speakers still don't produce the sound, I'd then suspect the TV.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Roger_Gooner
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Message 13 of 16
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Re: Sound problems

BTW, when reporting the V6 just say that the TV's speakers don't work when connected by HDMI but work with everything else. Don't muddy the water by mentioning a soundbar.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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houndog787
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Message 14 of 16
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Re: Sound problems

Thanks. Do I need to ring them to report it faulty?

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Roger_Gooner
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Message 15 of 16
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Re: Sound problems

Yes, 150 from a VM phone or from any phone.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Forum Team
Forum Team
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Message 16 of 16
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Re: Sound problems

Hey Houndog797, 

I'm sure if you give the team a call on the number provided then a replacement can be tried. 

Did you know 
you can also text our cable specialists on 07533051809 we’ll be able to get this sorted out for you. Texts are free for Virgin Media customers, and we’re open 8am-7pm Monday - Friday.

Let us know how you get on. 

Thanks. 

Emma_C - Forum Team