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jwiddicombe
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Replacement remote for TV V6 box

Hi there

My remote has stopped working properly. Each time a button is pressed, the light stays on for a good 10 seconds and nothing actually happens. Sometimes I get to see the information of what is currently being watched on that channel and what is on next, but that is it 

Batteries have been changed with no success, so would it be possible to have a new remote sent out please. Tried calling earlier today, but apparently the team or department needed don't work on Sundays.

Many thanks

James

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Cueball99
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Message 2 of 6
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Re: Replacement remote for TV V6 box

You can't get replacement remotes through here so you'll need to call. In the mean time you can use the TV control app on your phone or tablet as a remote.

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michaeldavis
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Re: Replacement remote for TV V6 box

The simplest solution would be to pair the remote so it works in RF mode.
Home > Help & Settings > Settings > Devices > Remote Control Pairing
Just follow the on screen instructions



You can't learn anything from a mistake until you admit that you've made it.
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Forum Team
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Re: Replacement remote for TV V6 box

Hi there jwiddicombe

 

Thank you for getting in touch regarding the issues with your remote control.  

 

Are you able to confirm if you are still experiencing the problem as we should be able to assist further from here?

 

Thanks, 

Nat
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jwiddicombe
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Message 5 of 6
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Re: Replacement remote for TV V6 box

Nat

Yes, the problem is still happening, the remote was totally not working in any way.

However, we did call the team via 150 and now have a new one in house!

Thanks for following up though.

 

Kind regards

James

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Forum Team
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Re: Replacement remote for TV V6 box

Thank you for your reply.

 

To confirm, you are still experiencing the issue with the light staying on and the box not responding with the new remote?

 

Thanks, 

Nat
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