Apparently its 45 days from the day the service ends.
Although depending on who you ask you get a different answer! I was told 30. 45. For it's been 40 days and still nothing. I called and theres no update.
I was also told that a refund WOULD NOT be issued untill after they recieve the box back. Which is obviously rubbish. But I have requested that phone call on FOI request because the woman is obviously talking **** but she says it outright and I got her to repeat it. I called VM to complain as this is misleading and illegal but they dont care. 3 days left until the 30 day limit for request. Which they cannot refuse. And then its going on my youtube channel (800k+)
Not even an apology, offer to speed things up or compensate! So to the news