Hi if your live TV ok then it is your hard drive failing, phone 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the Tv faults, they can check while you are on the line and if necessary arrange for an engineer to replace the box. Regards Micky
Thanks for getting in touch and Welcome to the Community!
I'm sorry to hear that you're having trouble with your recordings. I can see that you have called in since posting so I'm hoping this means everything has been resolved for you now? If not, let us know and we can take a look at this for you.