Virgin Media Community

[Yago]

Hello guys.

I would imagine that people in the area 20 have been experiencing same as me, for the last 2 or 3 weeks around dinner time TV has been going down with no service. It is true that doesn't last long, and resolves in between 30 mins to one hour or so. But it happens to be the only time me and my partner have some time to watch some TV since we are working the rest of the day. So this is becoming a real pain since this is happening more often than it could be reasonable. 

Virgin media, fix that or refund fee for the month!

[praxis]

---

@Yago wrote:

Hello guys.

I would imagine that people in the area 20 have been experiencing same as me, for the last 2 or 3 weeks around dinner time TV has been going down with no service. It is true that doesn't last long, and resolves in between 30 mins to one hour or so. But it happens to be the only time me and my partner have some time to watch some TV since we are working the rest of the day. So this is becoming a real pain since this is happening more often than it could be reasonable. 

Virgin media, fix that or refund fee for the month!

---

First things first have you called and reported this issue ? If not first thing you need to do is let them know there is a problem call 150 from you VM landline and choose Tv faults explain the problem and ask them to give you an answer as to why this is happening so often.

[Emma_C]

Hi Yago, 

Sorry to hear that you've been having this issue for the past couple of weeks, I can appreciate your frustration. 

Have you since spoken and reported this issue to our team? If so has this now been resolved. 

If not then please pop me a personal message so we can take a closer look. 

Thanks