Possible false advertising ? Monthly rolling contract
I currently has a Broadband package with phone line setup. Vivid 200 (£37 a month - 12 month contract)
I always wanted to try the TV package, but due to financial constraints, I could commit to a bigger out going every month for 12 months.
On the 26/09/18 i saw an upgrade available, to have a TV service for an extra £10 a month (on a 1 month rolling contact basis), so i opted for this online. I just got my contact now, and it says i am commit for a 12 month contact for the TV package !!! This is a joke, i cannot commit to a 12 month TV package, especially at an extra £10 a month (£47 in total). If i wanted a 12 month tv packages i would of got it initially at a cheaper price of £42.
Could someone please check what has happened.
I have called customer services/Sales, and they cant recall a 1 month rolling upgrade package, and are a complete waste of time, and have wasted hours on the phone to them.
Re: Possible false advertising ? Monthly rolling contract
Try another call - to 150 or 0345 454 1111 options 1-1-4-5 "thinking of leaving" – in business hours you usually get a UK call centre (it might still be a 30’+ wait though) who are more understanding and helpful. Tell them you will leave for Sky/BT because of this contract mistake problems and what do I need to do to leave - and they will try and sort it for you as it’s their job to keep customers.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.