Thank you for coming back to me, I am sorry what I advised din't work.
I have ran some diagnostic checks on your account and it shows a technician is required, I have booked a technician for tomorrow between 12pm and 4 pm, if this isn't convenient please let me know and I will reschedule it for you.
We’ve been experiencing pixellation on live tv and recordings (presumably the box records what is being sent down the line) in Nottingham for the past 4 weeks and it’s getting worse. HD channels are the worse. Personally fed up with the lack of resolution despite a tech visit for WiFi fault a month ago and call to 150. Why they think they can resolve my TV problem remotely I don’t fully understand.
Of course it looks OK from where you are because it’s an intermittent problem and probably stopped by the time I get through the multiple choice options to actually speak to someone.
I will give it one more month for you to sort out Virgin, or I’ll be cancelling and at least avoid the ever increasing prices for an ever decreasing service. Tivo in one room and V6 in another - both with the same issue.
I had an engineer visit last Friday and he replaced an ancient component in the wall plate, saying it might fix the problem and that he would replace the v6 as a last resort, something I wasn’t enthusiastic about because it didn’t seem like a fault with the box to me. After the visit the pixellation continued over the weekend- mainly in the evenings but I did see it during the days too. On Monday I was home from work and the tv service was poor during the day again, and my broadband was also down for the whole day, I assume through the night too because it was still off on Tuesday morning. I’ve been having an increasing number of short broadband outages, an hour or two a few times a week, during the same period the tv service has been worsening, but having a whole day’s outage is a new thing. No faults were being reported on the service status page for tv or broadband, I didn’t call 150 hoping it would all fix itself. I restarted everything and unplugged and reconnected it all, and since then everything has been fine- no broadband outages and no pixellation that I’ve seen on tv.
I don’t know whether anything was changed remotely but I guess for now I am happy to take no further actions. I’m just glad I never switched out the box because it doesn’t really seem as if that was the fault here.
We're having same problems as others have reported. Mainly on BBC and ITV although it was originally more noticeable on programs we had recorded. As suggested by others we have checked all connections and unplugged and restarted everything. Broadband seems ok so it's just the tv that is mucking around. Any ideas?