Menu
Reply
Highlighted
  • 1.21K
  • 61
  • 157
Forum Team
Forum Team
421 Views
Message 111 of 121
Flag for a moderator

Re: Pixelation

Hi Ken_JT, thanks for getting in touch.

 

Sorry to hear you've had these issues. I'd like to take a look and see what we're able to do to help. 

 

Look our for my PM (the purple envelope) and please get back to me when you can.

 

Tom 

0 Kudos
Reply
  • 10
  • 0
  • 2
Kr283
Tuning in
270 Views
Message 112 of 121
Flag for a moderator

Re: Pixelation

Did they ever sort out your problem? I've had to cancel the service and switch suppliers. Maybe they've overstretched themselves and can't fix the problem at all. I had a box change, cables changed, work done outside, work done inside to no avail. 

I think there's something they're probably not letting on with this. Had no issues for years and then terrible 6 months. Maybe it's the upgrade of broadband speeds? Either way they didn't seem to concerned about me leaving or try to get me to stay which indicates more hers than meets the eye!

0 Kudos
Reply
  • 28
  • 1
  • 4
ScenicPaul
On our wavelength
261 Views
Message 113 of 121
Flag for a moderator

Re: Pixelation

We've recently had our TiVo box replaced with a newer model. It's much better than the old model and we've had no more problems with pixelation. With Christmas approaching it's good that the new box can record 6 programmes at the same time!  

0 Kudos
Reply
  • 10
  • 0
  • 2
Kr283
Tuning in
256 Views
Message 114 of 121
Flag for a moderator

Re: Pixelation

Wow that's amazing. Fingers crossed no pixelation on all of those 6 channels otherwise a very frustrating Christmas!

0 Kudos
Reply
  • 2
  • 0
  • 0
GSA12riderVM
Joining in
174 Views
Message 115 of 121
Flag for a moderator

Re: Pixelation

Been getting pixelation issues on most channels for a few weeks now, on and off.
Tonight though it was really bad and unwatchable.
Rang 150 gone midnight but CS closed - Quite surprised no TV support after 9 !
We are in BR4 area, and have a V6 box, which I have already reset and check cables and connectors.
Anyone know what the problem is?

0 Kudos
Reply
  • 12
  • 2
  • 4
metalbum
Joining in
167 Views
Message 116 of 121
Flag for a moderator

Re: Pixelation

There are several other reports of this in other threads, my V6 went to crap just before midnight

0 Kudos
Reply
  • 97
  • 0
  • 6
Parsloes
Dialled in
163 Views
Message 117 of 121
Flag for a moderator

Re: Pixelation

"Anyone know what the problem is?"

I think the answer to that is no!!

I have started to get really bad pixellation on all channels from midnight tonight - and it's the first time I've experienced it.  TV is unwatchable.

I live in Swansea.

0 Kudos
Reply
  • 6
  • 0
  • 0
Mikelaw
Joining in
150 Views
Message 118 of 121
Flag for a moderator

Re: Pixelation

I’m in SW London, my TV also went to hell just around midnight, most channels are affected and unwatchable. 

0 Kudos
Reply
  • 3
  • 0
  • 0
pauljamessmith
Joining in
148 Views
Message 119 of 121
Flag for a moderator

Re: Pixelation

This problems seems to be very widespread. I’d be very surprised if Virgin don’t know what’s causing this and I’m very suspicious as to why they aren’t telling us what the problem is.

0 Kudos
Reply
  • 97
  • 0
  • 6
Parsloes
Dialled in
85 Views
Message 120 of 121
Flag for a moderator

Re: Pixelation

Pixellation problem gone this morning!!  Very strange.

0 Kudos
Reply