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DavFB
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Message 31 of 54
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Re: Picture dropout Black Screen with new V6 box & Samsung TV

Nope. None of that worked.
I got back to Virgin support and asked them if they still have Tivo boxes. The old Tivo worked just fine. So I plan to ask for one back. Perhaps if a lot of us ask for them back, Virgin might get the message there is an issue with the V6? Hopefully the loss of revenue as we downgrade will prompt Virgin to do something.
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DavFB
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Message 32 of 54
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Re: Picture dropout Black Screen with new V6 box & Samsung TV

This issue continues. Just to add further joy to my week, Virgin sent me spam emails asking how I'm enjoying my V6 box!

As soon as the current recordings are viewed, I'm leaving Virgin. This is truly hopeless.

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DavFB
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Message 33 of 54
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Re: Picture dropout Black Screen with new V6 box & Samsung TV

Hi Rose

Can I ask, if the issue with 1080i is a known fault, what steps are being taken to fix it? There are an awful lot of us on this site (and other threads) all experiencing variations of signal loss with V6 boxes. Is there a new box coming out?

Thanks
DavFB
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lynxblaine
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Message 34 of 54
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Re: Picture dropout Black Screen with new V6 box & Samsung TV

Something even more ridiculous. I have a Samsung 4K TV it worked perfectly on my last V6 box but this one has the issue with a intermittent black screen.

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woody1092
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Message 35 of 54
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Re: Picture dropout Black Screen with new V6 box & Samsung TV

To be honest I don’t think they are that bothered I have had the issue for nearly 6 months now 

Called virgin overseas call centre and the lovely lady couldn’t really understand what my problem was so arranged for me to be home at a certain time.

My bad I had the return call five minutes before I got home so re-arranged for re call 60 minutes later 

I’m still waiting over a week later

Do you think she has forgot me !!!!

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DavFB
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Message 36 of 54
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Re: Picture dropout Black Screen with new V6 box & Samsung TV

Hi lynxblaine

Do you recall what settings you had on your TV for it to work properly with a V6 box?

Thanks DavFB
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DavFB
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Message 37 of 54
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Re: Picture dropout Black Screen with new V6 box & Samsung TV

Even if they have forgotten you, the only thing they are able to do is give you a new V6 box.
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woody1092
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Message 38 of 54
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Re: Picture dropout Black Screen with new V6 box & Samsung TV

Hello sky then 😀

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Forum Team (Retired) Craig_D
Forum Team (Retired)
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Message 39 of 54
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Re: Picture dropout Black Screen with new V6 box & Samsung TV

Hi all

 

If you're experiencing issues with your TV service and want a member of the team to assist, be sure to create your own thread in the correct board. 

 

We'll be able to take a look and accurately track the conversation then. 

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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number1dad
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Message 40 of 54
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Re: Picture dropout Black Screen with new V6 box & Samsung TV

Mine started doing the same this morning & it only happens on the HD channels.

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