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Misscathro77
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Password

I have recently updated my password to the virgin store, I have purchased a movie and I must sign in in order to gain access to "My library" well the new updated password isn't being accepted. Please help!

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Superuser
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Re: Password

1. Try the previous password, assuming the password change didn’t take effect;

2. Use the ‘forgotten password’ process:

E4F6C683-5E17-450A-8A19-E2C876093F1C.png

 

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Forum Team
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Re: Password

Hello Misscathro77

Can you let us if know what Ernie_C  advised works 

Gareth_L

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