I paid for the film the wedding guest from on demand just released and you couldn’t hear the actors voices I played the trailer and it was fine I left it a couple of days and bought the film again and exactly the same happened
any ideas ???
called virgin and the idiot the other end just arranged a call out for WiFi
Sorry you've encountered this problem Cazzagav & sukiemills. I've replicated the issue here also, it's very strange! I've seen no-sound issues before, but never where it's specifically just the dialogue that doesn't play.
I've raised this with the relevant teams to be looked into further. To get a refund you can text our cable-care team on 07533051809 (Mon - Sat 8am - 8pm) or give us a call on 150/ 0345 454 1111 - please let us know how you get on.
It's a strange issue that may have thrown the teams off - but it certainly shouldn't have come to that Cassagav - apologies. If you don't see a credit for this on your next bill please don't hesitate to give us another shout 👍