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Lea123
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On demand error 405

Another film interrupted half way through with error code 405. Last time we rang up we were just told demand too high in area. It's Happened again tonight but too late to get through on the phone, so frustrating Anyone else experiencing this?
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littlemum247
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Re: On demand error 405

Hi, same thing happened to me - and very annoyed that the website says the lines are open until 12 which they clearly weren't! I'm going to have to call virgin tomorrow and see what they say. It's a far from good service. Sorry I can't help but I just thought it's helpful even to know the problem you're having is shared by others!

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Re: On demand error 405

Hello Lea123 and littlemum247,

 

Thanks for letting us know about this and I'm sorry to learn that you've both been experiencing issues with the On Demand.

 

Are you still seeing this error code and if so what programs/films are you trying to watch?

 

Looking forward to hearing from you both

 

 

 

 

Rose
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Lea123
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Re: On demand error 405

Hi- hopefully this has now been fixed, thank you
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Sjones99
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Re: On demand error 405

Another on demand film ruined by an error 405 alongside this with pixelation on previous movies. So disappointed in Virgin Media, can't wait for the contract to terminate.
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Re: On demand error 405

Hi @Sjones99

 

I'm sorry for the problems you're experiencing with your On Demand service recently. Can you let me know what movie you're having trouble with? 

 

I'll do my best to help.

 

Look forward to hearing from you

Craig


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Steve19721
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Re: On demand error 405

Been with virgin for 13 months . Upgraded to 200mb b/band and v6 box this month . Tried to watch on demand film yeterday 2pm afternoon .got half way then froze kicked me out with error 405 . Tried again later 8pm. Got 20 mins further .very frustrating. Didn't happen in first 12 months .
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Re: On demand error 405

Hi Steve19721,

 

Welcome to the Community!

 

I'm sorry to hear you've had trouble with On Demand.

 

I've run diagnostics on your box and the levels are all looking great at the moment. How has it been since posting? Has the error popped up on any other On Demand assets since?

 

Speak soon

 

Josh


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