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Massar74
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No service

Can someone please help. 

TV and Broadband have not worked all day. Been checking service status and have received a text saying that the problem is now fixed however is still not working. When calling they have said that the service is not working till the 15th but status is showing no problem. 

Can you please help as to why I’m being told one thing but online and via text I am being told the problem has been resolved. 

Thanks. 

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Superuser
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Re: No service

As staff can take anything from 2 days to a week to respond to threads here it would be quicker to phone faults & follow up.

Cable customer since 1993. Services: FH TV, Sky Sports/Cinema (2xV6), Talk Anytime Phone, 350M BB, Virgin PAYG Mobile
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Forum Team
Forum Team
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Re: No service

Hi Massar74,

 

Thanks for posting. 

Apologies for the delayed reply and for the service issues.

 

How's things been since posting? Let me know if you need further assistance,

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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