Just had 2 new V6 Boxes and a Superhub 3 installed, all seemed fine at first then we started having problems.
Catchup and On Demand will not work, a reboot gives a 'temporarily unavailable' message, which disappears eventually and both options just show empty boxes when selected.
Next, the 2 boxes can see each other, but if we try to view what the upstairs box has recorded using the downstairs box, (or vice-versa), it gives a message about the boxes not being in my Virgin account (V106) and they need to be combined into one account(?)
Please don't tell me I don't have to phone the horrendous customer services to fix this, surely it should if been done automatically??
Re: Newly installed V6 boxes not working correctly
Hi Craig, thank you for the response.
The On Demand and Catchup services are finally working, but the 2 boxes still say I have to phone up to get them put on the same account if I want to watch recordings from one on the other one. Why do I have to waste time doing this when it is one of the features used to convince us to get them installed? Surely this should be an automatic process?