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Lauraknowles
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Netflix won’t work

Can’t get Netflix to run?! I’ve logged out via settings, press red on the 204 channel and it just keeps refreshing the landing page that has the ‘triple frontier’ ad on it?! 

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Re: Netflix won’t work

Hi Lauraknowles,

 

Thanks for posting. Sorry to hear of the Netflix issues. Is this happening on other devices or just the TV? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Lauraknowles
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Re: Netflix won’t work

Just the tv. The channel is there and showing the main screen, just doesn’t proceed in to Netflix when you press red. Thanks for replying 

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Re: Netflix won’t work

Thanks for coming back to me.

 

Can you do the following on the TV box;

 

Home, help and settings, settings, Network, connect to the Virgin Media network now. Then try Netflix again for me.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Lauraknowles
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Re: Netflix won’t work

That didn’t work either I’m afraid.

I’ve also tried opening the app through apps menu and it won’t open there either. 

Nothing is resolving it 😕 

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Re: Netflix won’t work

HI Lauraknowles

 

Can you try rebooting the box to see if anything changes? 

 

Are any other apps not working on the box? 

 

KInd regards 

Chris. 

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Lauraknowles
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Re: Netflix won’t work

I reset it from the help and setting menu and it’s working! Thank you! 

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Re: Netflix won’t work

No problem, if you require any further assistance please don't hesitate to get back in touch.

 

Thank you, Emily.

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