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phoenix64
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Netflix Code

I joined Virgin Media in December , still not got the Promised Netflix Code so have ended up paying for Netflix this month NOT HAPPY ,  especially after I spoke to Virgin on 6th January and promised a code within 5 DAYS !!!   

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brian1l
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Re: Netflix Code

I have exactly the same problem and I am at my wits end as to how to resolve it. I cant get through on the phone and when I finally managed to get access to the chat line the consultant said that I need to "speak to sales " as there is no mention of Netflix on the contract. There is no e mail address for complaints which is understandable with this level of poor customer service.

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Re: Netflix Code

Hi phoenix64,

 

Thanks for your post and welcome to Virgin Media and the Community Smiley Happy

 

I'm sorry to hear you've not yet received your Netflix code. 

 

Looking at the account I can see the code wasn't on the original work order.

 

I can see you already spoke to the team regarding this. They have filled out an exceptions form and we're waiting for them to come back to us. 

 

I've sent an email over to the Rewards Team to chase this and will be in touch with you once they come back to me.

 

Speak soon,

Kath_F
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Re: Netflix Code

Hi brian1l,

 

Thanks for your post and welcome to Virgin Media to you to. 

 

I'm sorry to hear you've not yet received your Netflix code either,

 

Looking at the account I can see the code wasn't on your original work order.

 

I have filled in an exceptions form and this has gone over to the team. Once they come back to me I will let you know what happens next Smiley Happy 

 

Thanks,

Kath_F
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Re: Netflix Code

Hi phoenix64, 

 

The team have just come back to me to advise they have sent the code to you just now. 

 

It can take a few hours for emails to process through however you should have it in your inbox, or junk/spam folders, by close of business Smiley Happy

 

To redeem it, go to Netflix and sign in > Your Account > Gifts & Offers > Enter your code here and your account will then be credited. 

 

Thanks,

Kath_F
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brian1l
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Re: Netflix Code

Thank you Kath

Have you received any feedback yet?

Kind Regards

Brian

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Re: Netflix Code

Hi Brian, 

 

Usually the form takes around 5 days so we're a little way away for now. 

 

If I haven't heard back by Saturday then I'll chase this for you Smiley Happy 

 

Thanks,

Kath_F
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brian1l
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Message 8 of 14
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Re: Netflix Code

Thanks
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phoenix64
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Message 9 of 14
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Re: Netflix Code

Finally got my code on Monday so keep trying
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brian1l
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Re: Netflix Code

Hi Kath

Has there been any progress.

Regards

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