I joined Virgin Media in December , still not got the Promised Netflix Code so have ended up paying for Netflix this month NOT HAPPY , especially after I spoke to Virgin on 6th January and promised a code within 5 DAYS !!!
I have exactly the same problem and I am at my wits end as to how to resolve it. I cant get through on the phone and when I finally managed to get access to the chat line the consultant said that I need to "speak to sales " as there is no mention of Netflix on the contract. There is no e mail address for complaints which is understandable with this level of poor customer service.