Menu
Reply
  • 3
  • 0
  • 0
JFrost144
Joining in
493 Views
Message 1 of 8
Flag for a moderator

Naughty dog!

Hey all, so my naughty puppy chewed the white wire that connects my daughters virgin box, it's not completely severed but box is not working now, we have been with virgin almost 14 years and never had anything like this happen, anyone know how much this is going to cost us to sort out? (puppy no longer allowed in daughters room now!) 

0 Kudos
Reply
  • 10.41K
  • 655
  • 1.38K
jb66
Alessandro Volta
489 Views
Message 2 of 8
Flag for a moderator

Re: Naughty dog!

Virgin dont charge for those type of things

0 Kudos
Reply
  • 105
  • 2
  • 4
Forum Team
Forum Team
443 Views
Message 3 of 8
Flag for a moderator

Re: Naughty dog!

Welcome to community @ JFrost144

Sorry to know about this.

Are you available to send us a text on 07533051809, open from Mon-Fri 8AM - 7PM?

Or we can do this via our online chat. Available from 9:00 AM - 6:00 PM.

Our Media team will be more than happy to sort this for you.

Let us know if you need further help. ^Ellen_C

0 Kudos
Reply
  • 3
  • 0
  • 0
JFrost144
Joining in
401 Views
Message 4 of 8
Flag for a moderator

Re: Naughty dog!

All sorted a lovely technician came out Monday to do it, took me 25 minutes to book him on the phone however 🤔

0 Kudos
Reply
  • 3.07K
  • 307
  • 527
LittleMick73
Wise owl
384 Views
Message 5 of 8
Flag for a moderator

Re: Naughty dog!

Blimey you where lucky
  • 47
  • 0
  • 2
Forum Team
Forum Team
362 Views
Message 6 of 8
Flag for a moderator

Re: Naughty dog!

Hi JFrost144.

 

Apologies for the long wait on the phone to book a technician, but I'm pleased to hear that everything has been sorted out.

 

If there's anything else, just let us know. We're here to help.

 

^Nina_S

0 Kudos
Reply
  • 3
  • 0
  • 0
JFrost144
Joining in
356 Views
Message 7 of 8
Flag for a moderator

Re: Naughty dog!

It wasn't a long wait to be answered it was the agent I spoke to she just want listening and kept trying to order me a power cable despite me saying it wasn't a power cable that was needed, put me on hold three times 😂

0 Kudos
Reply
  • 105
  • 2
  • 4
Forum Team
Forum Team
346 Views
Message 8 of 8
Flag for a moderator

Re: Naughty dog!

Thanks for keeping in touch JFrost144.

I am sorry to hear you've not had a great experience.

Glad to know it was sorted out.

Let us know if you need any help in the future. ^Ellen_C

 

 

0 Kudos
Reply