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phabersh
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Moved BT Sport channels not showing

Hi - now that these channels have moved they do not show in the app in their new location. Any idea how to sort this?

Thanks 

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Superuser
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Message 2 of 7
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Re: Moved BT Sport channels not showing

Which app are you referring to?  The BT Sport channels are showing correctly for me in the TV Control app and the TV Go app on android.

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Graham
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phabersh
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Message 3 of 7
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Re: Moved BT Sport channels not showing

Hi - sorry for being thick, I meant the TV Control App and can see now they all show except for BT Sport 4K which says it has moved to Ch531 but this doesn't show.

Thanks

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Superuser
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Message 4 of 7
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Re: Moved BT Sport channels not showing

Do you have the Guide set to Favourites in the app and previously had channel 555 in your Favourites on V6 but haven’t updated Favourites in V6 to add in channel 531?

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phabersh
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Re: Moved BT Sport channels not showing

Hi - no, I've not set any favourites in my V6 box.

Thanks

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Superuser
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Re: Moved BT Sport channels not showing

I would initially try logging off the Virgin TV Control app and logging on again.

Failing that, I would un-install the Virgin TV Control app and re-install it.

Failing that, I would re-boot the V6.

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Forum Team
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Re: Moved BT Sport channels not showing

Hello phabersh, 

Thanks for the post.

How are things looking now?

Do you still need any help?

If so, you can always reply to this message.

Regards 

Gareth_L Forums Team

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