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Karentaylor776
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Logging a Power of Attorney

My mother has dementia and I have a lasting Power of Attorney (together with my sister) over my mother's affairs. I would like to speak with someone about my mothers account however the 0345 number just has a whole load of automated responses on it all of which seem to require a password which we don't have. How can I get in touch with someone to talk about my mothers account?

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Forum Team (Retired) Collette_O
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Re: Logging a Power of Attorney

Hi Karentaylor776,

Welcome to the community.

I wanted to pop by and let you know that you will need to write into us to notify us that you are a power of attorney for your mother.

The address to write in to is:

Virgin Media
Matrix Court
Siemens Way Enterprise Park
Swansea
SA7 9BB

You will need to provide the confirmation or certified copy of the confirmation to us so that you can handle your mother's account on her behalf or arrange a transfer of responsibility. 

Once we have received the confirmation document, we will of course return them to you.  Once we've received the documents, we will send a confirmation letter to you within 48 hours by post (Will take up to a few days to arrive).

I hope this helps. 

If you need anything further, please don't hesitate to give us a shout.

Collette.

 

 


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Bereillyte
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Re: Logging a Power of Attorney

Hello

 

Can I check that this is still the correct address before I post the POA document

 

many thanks

 

Terry Reilly

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michaeldavis
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Re: Logging a Power of Attorney

Always send such documents via recorded delivery as it allows you to track the letter and ensure that it is delivered.



You can't learn anything from a mistake until you admit that you've made it.
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Forum Team
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Re: Logging a Power of Attorney

Hi Bereillyte, 

I can confirm this is still the relevant address to send your correspondence too. 

Virgin Media
Matrix Court
Siemens Way Enterprise Park
Swansea
SA7 9BB

As advised above it is best to send it via recorded delivery. 

Let us know if there's anything else we can help with. 

Emma_C - Forum Team
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