My mother has dementia and I have a lasting Power of Attorney (together with my sister) over my mother's affairs. I would like to speak with someone about my mothers account however the 0345 number just has a whole load of automated responses on it all of which seem to require a password which we don't have. How can I get in touch with someone to talk about my mothers account?
I wanted to pop by and let you know that you will need to write into us to notify us that you are a power of attorney for your mother.
The address to write in to is:
Siemens Way Enterprise Park
You will need to provide the confirmation or certified copy of the confirmation to us so that you can handle your mother's account on her behalf or arrange a transfer of responsibility.
Once we have received the confirmation document, we will of course return them to you. Once we've received the documents, we will send a confirmation letter to you within 48 hours by post (Will take up to a few days to arrive).
I hope this helps.
If you need anything further, please don't hesitate to give us a shout.
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