VM have an Accessibility Remote which might easier for your Dad to use. It's white with black buttons and is designed with partially sighted customers in mind. The buttons are different shapes to differentiate them and have a raised button on the number 5 to best locate the number buttons.
There are also some changes that you can make to the screen itself to make it easier for him to navigate: If he has difficulty seeing his screen, both the V6 and TiVo has 'audio cues' which can help him find your way around his menus. These are sounds that show actions and reactions to button presses on the remote control.
VM Forum Staff may pick this up for you, however it may take a few days to a week.
You could also contact Customer Support to request the Accessibility Remote 150 from a Virgin landline, or 0345 454 1111, butbest to call at 8am to avoid call queues, or late afternoon around tea time.
You could try the text messaging service. Just send a text with a description of Accessibility Remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
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