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rcpinsa
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Message 1 of 9
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Increase

Does anyone have a copy of e-mail Virgin sent out in June/July advising of price increase, the e-mail specifically said you could cancel with incurring any charges.

Due to a techincalissue on My Pc I have lost the e-mail and need a copy to settle a dispute.

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Message 2 of 9
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Re: Increase

I’m not sure how a copy of someone else’s email can help you.

What are you trying to establish?

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rcpinsa
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Message 3 of 9
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Re: Increase

The  E-mail would be a standard E-mail, it advised that prices were going up by £4.50 a month but if you wished to cancel, you could before a certain date August 20th I think without incurring a fee. It also stated that if on a promotional rate contract increase would not apply till contract finished, this is my issue

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Re: Increase

No, the letter is not standard but individual to each customer.

The letters advise each customer when their increase will take effect, how much it will be and when they must cancel to avoid any cancellation charges.

As an example, my email, dated 12 August, advised that my increase would be £4 from 1 October and that I could cancel without charges by 17 September, which is 3 days before my bill covering October was due to be cut on 20 September.

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Message 5 of 9
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Re: Increase

D4CEF864-CF86-43F2-97B5-74E145EAAB0A.jpegDB2FAC68-31F0-4BC2-AA22-B6B191F189C9.jpeg

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rcpinsa
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Message 6 of 9
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Re: Increase

thanks

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rcpinsa
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Message 7 of 9
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Re: Increase

any chance of sending the hyperlink where it states click here

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Message 8 of 9
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Re: Increase

The link doesn’t provide any further important information:

https://www.virginmedia.com/shop/campaigns/your-full-house?buspart=uk_em_cus_cab_value-2019_pr

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rcpinsa
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Message 9 of 9
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Re: Increase

Thank you gives info I need

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