The E-mail would be a standard E-mail, it advised that prices were going up by £4.50 a month but if you wished to cancel, you could before a certain date August 20th I think without incurring a fee. It also stated that if on a promotional rate contract increase would not apply till contract finished, this is my issue
No, the letter is not standard but individual to each customer.
The letters advise each customer when their increase will take effect, how much it will be and when they must cancel to avoid any cancellation charges.
As an example, my email, dated 12 August, advised that my increase would be £4 from 1 October and that I could cancel without charges by 17 September, which is 3 days before my bill covering October was due to be cut on 20 September.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.