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gemmac33
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Help :(

My TiVo box hasn’t been working for a week now. It goes between the welcome page and starting up on loop. First time I phoned I got told to try the box again in 3 days time. Still broke. I phoned again today and waited 50mins to speak to someone. I was told a new signal had been sent through and to reboot in 3 hours time. Still broke. So I phone back again and get cut off after an hour without even speaking to anyone! I’m at a complete loss. I don’t know how to get the issue resolved without speaking to someone. It’s such a mission. Anyone got any advice? 

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John_GS
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Re: Help :(

Hi gemmac33

 

Thanks for posting and welcome to the community. 

 

My apologies for the TV issue. I can see that since posting you've spoke to the team and we've ordered a replacement. Let me know how the replacement box is or if you need further assistance

 

Kind regards,

John_GS
Forum Team

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