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pidg2003
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Message 1 of 21
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Hayu keeps freezing

Totally fed up with Hayu constantly freezing and having to restart the programme and fast forward to where we were. Four times this morning. Begs the question why am i paying extra for this. Rang up VM a couple of months ago with same problem, still occuring now.

 

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Message 2 of 21
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Re: Hayu keeps freezing

Hi, pidg2003.

 

Welcome to the community.

 

Thanks for posting and I'm sorry to hear that you're having problems with the HayU app.

 

We need to find out if the issue is with the app or the internet. Are you able to watch videos on Youtube without any issues?

 

Come back to us and we'll look into it further.

 

Chai_S

 

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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pidg2003
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Message 3 of 21
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Re: Hayu keeps freezing

Hi,

Thanks for coming back to me.

Just checked with the wife who watches Hayu and she says Youtube is fine but it does occasionally happen with Netflix.

 

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Forum Team
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Message 4 of 21
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Re: Hayu keeps freezing

Judging by what's going on, the issue seems to be with the broadband connection. Can we try troubleshooting your hub by

clicking here?

 

Let me know how it goes.

 

Chai_S

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PrinterElf
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Message 5 of 21
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Re: Hayu keeps freezing

Just to confirm, do you have one of these:

or one of these:

 

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pidg2003
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Message 6 of 21
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Re: Hayu keeps freezing

The V6 box (top pic). I have followed the instructions on the help page. The wife is trying to watch the Housewives of god knows where on Hayu, it paused after 2m 40s and threw her off. We have powerlines fitted next step is I'm going to check the connections on those but they are showing 3 greens.

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Message 7 of 21
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Re: Hayu keeps freezing

Thanks for giving it a try, pidg2003. Smiley Happy

 

How is your V6 connected to the internet? Wired, or wireless?

 

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pidg2003
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Message 8 of 21
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Re: Hayu keeps freezing

To be honest I'm not 100%sure. I always presumed it was a wireless connection but having been checking the cables on the Powerline adapter there is a cable which goes from the coax in on the V6 box to the box on the wall. As you can probably tell I am not the most technically gifted. The good news is after throwing her off after 2m 40s she has just watched the whole episode without it freezing, so divorce is off for the rest of today Smiley Very Happy

 

 

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Message 9 of 21
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Re: Hayu keeps freezing

Thanks for checking your connection, pidg2003 and good to hear that things went smoothly.

 

If you have any other concerns, just let us know. We're always here to help.

 

Nina_S

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pidg2003
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Message 10 of 21
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Re: Hayu keeps freezing

Still not working. Same problem tonight Man Sad

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