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arrgee1991
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Message 21 of 41
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Re: Free upgrade to Premier Sports?

Just got bill and no additional charge. Happy days!

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Community Manager (Retired) James_W
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Message 22 of 41
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Re: Free upgrade to Premier Sports?

Hi

I can confirm that the free access to Premier Sports has ended.

If you have added Premier Sports to your account in the meantime, then you will be charged monthly from the next appropriate billing date.

If you just had it for free during the promotional period, then you'll no longer have access to the channel.

Hope that clarifies the situation.


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arrgee1991
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Message 23 of 41
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Re: Free upgrade to Premier Sports?


@James_W wrote:

I can confirm that the free access to Premier Sports has ended.

If you have added Premier Sports to your account in the meantime, then you will be charged monthly from the next appropriate billing date.

If you just had it for free during the promotional period, then you'll no longer have access to the channel.

Hope that clarifies the situation.


No that has not clarified the situation.

I have added it and my bill to 10 Nov has no charge for premier sports. 

Does this mean I will be charged from 10 Nov onwards? Or will I be retrospectively charged?  

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Community Manager (Retired) James_W
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Message 24 of 41
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Re: Free upgrade to Premier Sports?

Hi arrgee1991

I can confirm that you will be charged on the next bill for this service.


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arrgee1991
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Message 25 of 41
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Re: Free upgrade to Premier Sports?


@James_W wrote:

Hi arrgee1991

I can confirm that you will be charged on the next bill for this service.


What will I be charged? And will it be retrospective?

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Very Insightful Person
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Message 26 of 41
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Re: Free upgrade to Premier Sports?

@arrgee1991

According to this page, it's £9.99/month:

https://store.virginmedia.com/existing-customer/my-offers/offers

ps.JPG

And if your current bill goes to 10th Nov then, based upon what James says, it'll be chargeable from 10th Nov onwards (i.e. not retrospectively).  Ring to cancel it if you don't want it.

Keith

 

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arrgee1991
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Message 27 of 41
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Re: Free upgrade to Premier Sports?


@arrgee1991 wrote:

@arrgee1991 wrote:

I cancelled and now on "my upgrades and offers" and on the upgrade your TV app it shows I can upgrade for £0.00.  

My upgrades & Offers

Screenshot 2018-09-17 19.46.51.png

upgrade your TV app  

Review your order

You are aboout to place an order for Premier Sports.  You will incur a partial charge of £0.00 between now and your next bill and thereafter your monthly bill will total £NN.NN.  If you wish to remove it later you can do so after you had it for 30 days.

Continue


 


It is not showing as £9.99 for me as I already have it. The last price I was shown was £0.00 (see above) and that was after 24 September when it stopped being available without subscription. 

 

What I want to know is

Will I be retrospectively charged ?

Will I be informed of the change in the rate via email?

When do I need to give notice to not be charged?

 

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Very Insightful Person
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Message 28 of 41
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Re: Free upgrade to Premier Sports?

@arrgee1991,

To try to answer you questions:

Will I be retrospectively charged ?

    - As per James' post: "...you will be charged monthly from the next appropriate billing date."  We pay in advance for services, so you paid up to 10th Nov (and the charge for Premier Sports for you up to that point was £0.00), so you will be charged from 10th Nov onwards.

Will I be informed of the change in the rate via email?

    - I don't know

When do I need to give notice to not be charged?

    - Premium channels are usually provisioned on a 30-day basis, so if I were you I'd ring now and say you don;t want it from the 10th Nov onwards (if you do indeed not want to pay).

Keith

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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arrgee1991
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Message 29 of 41
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Re: Free upgrade to Premier Sports?


@keithse wrote:

@arrgee1991

Will I be retrospectively charged ?

    - As per James' post: "...you will be charged monthly from the next appropriate billing date."  We pay in advance for services, so you paid up to 10th Nov (and the charge for Premier Sports for you up to that point was £0.00), so you will be charged from 10th Nov onwards.

I understand you are trying to help, but it is not clear if I will or won't be retrospectively charged.  

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arrgee1991
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Message 30 of 41
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Re: Free upgrade to Premier Sports?


@James_W wrote:

Hi arrgee1991

I can confirm that you will be charged on the next bill for this service.


@James_W How much will I be charged and from when?

on 17 sep I got this email [with my name edited out]; Will I get the same for the subscription I started on 27 September?

Hello,
We hope that you packed in plenty of sporting action during your two free months of Premier Sports. We wanted to let you know that your free period comes to an end on 24th September 2018.
There’s nothing you need to do – your subscription will carry on as normal and you’ll see the regular £9.99 monthly fee on your bill. This means you can focus on enjoying edge-of-your-seat entertainment from the GAA, NASCAR and the Guinness Pro14 rugby.
Kind regards,
The Virgin Media team
This email has been sent to the following address: anemailaddress by Virgin Media.
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